Refund Policy – Pureness
At Pureness, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
The item must be unused, unopened, and in its original packaging.
Proof of purchase is required for all return requests.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund request.
If your refund is approved, it will be processed within 5–10 business days and issued to your original payment method.
Non-Refundable Items
We do not accept returns or provide refunds for:
• Opened or used products
• Sale or discounted items
• Items damaged due to customer misuse
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.
Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery.
Provide photo or video proof of the issue. After verification, we will either replace the item or issue a refund.