Refund policy

Return & Refund Policy

1. Eligibility:

You may request a return or exchange within 7 days of receiving your order, only if:

  • The product is damaged or leaked

  • The wrong item was delivered

  • The product is expired

2. Conditions for Return

  • The product must be unused, unopened, and in its original packaging

  • Return request must be supported with photo/video proof

  • The product is expired

3. Shipping Charges

  • Free Shipping: On all orders 

4. Refund Process:

Once approved, refunds will be processed within 5–7 working daysvia bank transfer or easy paisa account.

5. How to Initiate a Return

Email us at support@thepureness.com or message us on WhatsApp 0300-1261909 with your order number and issue description.